FAQ – The Odd Flock

YES! The Concrete Critters are real but let's elaborate!

...The Critters

Are the Critters real?

Are YOU real? Is the air you breathe real? Is the universe real? YES, YES, and MAYBE BUT MOSTLY YES. And we are ready and prepared to show you.

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Can I customize my Critter?

Of course you can! We pride ourselves on hearing and interpreting any customization request. From Voodoo Critter to Purple Dino Critter, we will 100% try our hardest to fulfil it. The only limitation is your imagination.

Where are they made?

In case it wasn't made abundantly clear, right here in the Great North. Designed and created on a small piece of land, inspired by the beauty and greatness of what is known as Canada.

How long does shipping take?

We try to have everything ready to ship within a couple of days, batching shipments on specific dates to keep things cost effective. Depending on where in the country you are, expect a few days to a week on average. You'll get a tracking number so you can check on your concrete critter's journey.

Will my Critter judge me?

Judgement happens on a day to day basis. If the sun is out, your Critter might be too busy admiring the world to judge. If not... different story. Heavy metal or reggae may vastly improve or not improve the situation. The Critter will be tuned to your preferences, but like all Critters, we can't guarantee anything.

What if I love it too much?

Then it will love you back. Love isn't about what you get from the world but what you put in. Any object you give love to will hold onto it like a battery, giving back to you when you need it most. The critter will not explode.

...Shipping & Returns

Are you shipping outside Canada?

After much bargaining, negotiating, and probably a few tears... yes! We finally cracked it. International shipping is now a thing. Next on the agenda: the moon. Then Mars. We're being patient.

How do you package the Critters?

Through years of trial, error, and a lot of broken things we loved, we developed an environmentally friendly protective shell that keeps your critter snug and shock-resistant during the journey. We call it SoopDoopProtect™ (real name still in progress, legal is involved). We're always experimenting with better, greener ways because bubble wrap is so last century.

What if my Critter arrives broken?

First of all, we're sorry. SoopDoopProtect failed and we take that personally. Send us a few photos of the damage so we can figure out what went wrong (every failure is just progress in disguise). We'll get a new one out to you. If lightning strikes twice and your replacement also arrives in pieces, reach out and we will absolutely make it right. No Critter left behind.

Can I return or exchange my Critter?

If you ordered a standard Canadian Critter or White Critter and it's just not your vibe, returns and exchanges are totally possible! The one thing we can't do as a small shop is cover the return shipping cost. We know, we know. But we promise we're lovely people and the rest of the process is painless.

What about custom orders, can those be returned?

If we hand-crafted you a chaotic star Critter with a silk wizard hat based on your exact specifications... we genuinely cannot accept that back. It was made for you. It has your energy. However, if you truly despise your Concrete Critter, reach out because we're resilient (though not emotionally invincible) and we genuinely want to know where we went wrong.

What's your refund policy?

We're not really a refunds and store credit operation. We're a happiness operation. That said, we're not monsters. If your Critter arrived broken, has a defect, or we somehow sent you a blue one when you clearly said yellow, that's on us and we will make it right. What we can't do is issue refunds for a change of heart on a perfectly good, correctly made Critter. We hope you understand. We made it with love.

Can I order one Critter? Can I order a thousand Critters?

Yes to both, genuinely. One Critter? Absolutely. An almost unlimited number of Critters? Also yes, though we'll reach out via your order contact info to confirm the details, check whether the full moon is involved, and ask if you've had enough water and sleep lately. We love a challenge and we have the capacity to scale up. That said, if you're ordering over a certain number of Critters we'll need to have a real conversation about realistic timelines. Order freely, but set your expectations accordingly.

Can I cancel or change my order?

If you're having second thoughts and catch it quickly, yes! Reach out immediately and we'll sort it. If your Critter is already packed, labelled, and emotionally prepared for the journey... it's too late. We move fast around here.

What about wholesale and bulk orders?

See our order policy above. If you've got a proposition, recurring orders, bulk deals, a plan to critter-ify an entire neighbourhood, we are genuinely interested. Let's talk.